Effective Date: December 10, 2025
Last Updated: December 10, 2025
Phoenic Analytics ("we," "our," or "us") operates the game Great ape's ("the Game") and related services. We respect your privacy and are committed to protecting your personal information in accordance with applicable laws. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you use the Game.
By using Great ape's, you agree to this Privacy Policy. If you do not agree, please stop using the Game.
1. Information We Collect
We collect various types of information to provide and improve the Game experience, always respecting your privacy and complying with applicable laws. The information we collect falls into two main categories:
Information You Provide Directly:
Email Addresses: Used for account identification, communication, and support.
Usernames: Your chosen display name within the Game.
First and Last Names: Collected only if you voluntarily provide them for personalization or support purposes.
Information Collected Automatically:
Device Types: Information about the hardware you use to access the Game, such as smartphone, tablet, or PC.
Internet Protocol (IP) Addresses: Used for security, fraud prevention, IP Bans, and to optimize multiplayer connections.
Meta Age Category: A general classification of your age group (child, teen, or adult) to ensure compliance with age-related regulations and provide age-appropriate experiences.
Voice Clips: Used for our Voice Moderation Systems. Can be viewed by Phoenic Analytics if a Violation was found.
We do not collect sensitive personal information such as social security numbers, financial information, or precise location data without explicit consent.
All information is collected in accordance with applicable privacy laws and used solely for the purposes described in this Policy.
2. Use of Information
We use your information to operate, maintain, and improve the Game and its features. This includes enabling multiplayer functionality through services like Photon, responding to your support requests, and ensuring compliance with legal obligations. Your data helps us provide a secure, enjoyable, and personalized gaming experience.
Specifically, we use your information to:
Facilitate gameplay and multiplayer interactions.
Communicate important updates, changes, or support information.
Detect and prevent fraud, abuse, or unauthorized access.
Comply with applicable laws and regulations.
We do not use your information for marketing or advertising purposes without your explicit consent.
3. Third-Party Services
To deliver and enhance the Game experience, we rely on trusted third-party service providers. These providers may collect and process data as necessary to perform their services. Our primary third-party partners include:
Unity Technologies: Provides the game engine and development tools.
PlayFab: Offers backend services for player data management.
Photon: Enables real-time multiplayer networking.
Meta Platforms, Inc.: Supports social features and analytics.
Each third party operates under its own privacy policies, which we encourage you to review independently. We ensure that these providers adhere to strict data protection standards and only process data necessary for their services.
4. Data Sharing
We do not sell your personal data. We share information only with trusted service providers who assist us in operating the Game or as required by law. These service providers include Meta Platforms, Inc., Microsoft Inc., Microsoft Azure, and Phoenic Analytics.
We require all partners to maintain confidentiality and implement appropriate security measures.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
You may request deletion of your data by contacting us at phoenicanalytics@gmail.com. We will respond promptly and take appropriate action in accordance with applicable laws.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at phoenicanalytics@gmail.com with sufficient details to identify your data.
We will verify your identity before processing any requests to protect your privacy.
7. Data Security
We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Encryption of data in transit and at rest where feasible.
Use of two-factor authentication for administrative access.
Regular security assessments and audits.
Restriction of data access to authorized personnel only.
Despite these measures, no system is completely secure. We encourage you to use strong, unique passwords and report any suspicious activity.
8. International Transfers
Your personal data may be processed and stored in Canada or other countries where our service providers operate. We ensure that any international transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.
9. Children’s Privacy
Great ape's is intended for users aged 10 years or older. We do not knowingly collect personal information from children under 10 without parental consent. If you are a parent or guardian and believe your child has provided us with personal data without consent, please contact us at phoenicanalytics@gmail.com to request deletion.
Users under 18 should review this Privacy Policy with their legal parent or guardian to understand how their data is handled.
10. User Content
Any content you submit or create within the Game, including chat messages, usernames, or other user-generated content, may be used, displayed, and moderated according to our terms of service and community guidelines. We reserve the right to remove or restrict content that violates our policies.
11. Security Incidents
In the event of a data breach or security incident affecting your personal information, we will notify you promptly as required by applicable law. Notifications may be sent via email, in-game announcements, or updates to this Privacy Policy.
We are committed to transparency and will take all necessary steps to mitigate any potential harm.
12. Contact Information
For any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at phoenicanalytics@gmail.com. We are dedicated to responding promptly and assisting you with any inquiries regarding your personal data.
Please provide sufficient information in your communication to help us address your request efficiently.
13. Data Deletion
To Delete your Data, please contact us at phoenicanalytics@gmail.com and we will help with your request within ~30 business days.
Our team may ask for your Personal Identifiable Information, such as your
In-Game Username
In-Game ID (e.g, 9EFAA95CA782920C)
First & Last Name
State/Province
City
The Information you provide is only to verify and confirm that we are deleting the right account. If you need help getting this Information such as your In-Game ID or Username, don't hesitate to ask us.
14. Legal Basis
We process your personal data based on one or more of the following legal grounds:
Consent: When you have given clear consent for specific processing activities.
Contractual Necessity: When processing is necessary to fulfill our contract with you, such as providing access to the Game.
Legal Compliance: When required to comply with legal obligations.
Legitimate Interests: When we have a legitimate interest in processing your data that does not override your rights.
We ensure all processing is conducted fairly, transparently, and in accordance with applicable data protection laws.
15. Changes to Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the Game itself. Significant changes will be communicated through in-game announcements, email notifications, or updates within the Game interface.
We encourage you to review this policy regularly. Continued use of Great ape's after changes indicates your acceptance of the updated Privacy Policy.
16. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Canada. Any disputes arising from or related to this Policy or your use of the Game shall be subject to the exclusive jurisdiction of the courts located in Canada.
We are committed to protecting your privacy and ensuring your experience with Great ape's is safe and enjoyable. If you have any questions or concerns, please contact us at phoenicanalytics@gmail.com.